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Head of CVM, Publishing "Thank you TCG for your invaluable insights and recommendations. Looking forward to working with you again knowing I can rely on your experience, ruthless efficiency, energy, professionalism and honesty!"  Campaign Manager, Publishing "TCG are skilled at combining strategy, data mining and ops improvement. It took them just weeks to find insight in our data, despite it being all over the company. I’d recommend them to anyone wanting more profit from their data" Head of Analytics, Financial Services "In delivering a number of successful analytical projects for us you’ve always been extremely professional, friendly, personable, and slotted into our team with ease. I wouldn’t hesitate in recommending you..." MD, Online Service Provider "You are successfully applying your experience and methodologies to my specific field of email marketing and making the all important link between email and website response behaviour and RFM data" Director, Healthcare "You’ve been very effective at translating our intelligence needs into a set of manageable projects designed to prove the return on investment at each stage. Your professional service and partnership approach are excellent." Director of Marketing and Publication, Publishing “Numerous touchpoints mean it’s crucial to centralise data to deliver great customer experience and meaningful insight. You allowed us to progress quickly without prohibitive investment.” CRM Director, Media (Finland) “Thanks to this insight that I could show to management team, I got permission yesterday to start re-contracting activities towards these customers [Horizon Insight] Business Development Director, Telco “Thank you for your invaluable contribution to our discussions around these important topics [New Product Development]” Head of Strategy, TV Broadcast “Your work was extremely informative and very much appreciated” Head of Planning & Analysis, Betting & Gaming “….safe to say you managed to explode the myth of external consultants never actually delivering anything useful or practical” CRM Director, Telco (Denmark) “We’ve achieved record KPIs, not just for the region but for the whole group. By living the numbers as you taught us, we are able to understand and control our performance and for that we are very grateful.” CRM Director, Media “TCG’s open and motivating behaviour has been great for us all. The Management team now work with the numbers (insight from data and research), making decisions and setting priorities based on findings” CRM Director, Telco “It has resulted in us being much more focused. We feel able to handle challenges and solve them much faster” Sales and Marketing Director, Media (Norway) “They genuinely care about helping us achieve our targets and making sure we have the skills to sustain the change after they are gone. They’ve made a real difference to our KPIs” Sales and Marketing Director, Telco “What made TCG different was their willingness to come and work with us to execute the strategies they recommended”
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Latest News & Blogs |
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Author
Richard Tremellen
Posted Date
Fri 19-Oct-2012
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Author
Richard Tremellen
Posted Date
Thu 17-May-2012
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Author
Alan Fryer
Posted Date
Mon 30-Apr-2012
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Older
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18-Feb-11 12:40
I was intrigued by a recent article on MyCustomer.com
talking about ‘analytics convergence’ (click here for article but be warned
email sign-up required).
The thrust of the article is that three areas of analytics:
speech analysis, text analysis and clickstream / key-press analysis from web
and IVR self-service platforms, will converge to increase the sophistication of
contact centres, turning them into truly intelligent reactive and proactive
multi-channel commun...
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