As I logged on to my Yahoo email the other day and found no new emails for a second consecutive day I thought it was time to consider the lack of traffic. Not having committed a social faux-pas for several weeks I was pretty sure that my empty inbox was not a barometer of my popularity. In fact I think it points to a wider trend in communication (well I certainly hope so anyway)

We all know that the explosion in social media has meant that we now can keep in touch with friends in a

Advances in technology over the last few years mean we can now find, extract and de-code data in quantities and with a precision that was previously unthinkable. The advent of cloud computing and advances in our understanding of how to link information mean that we can process disparate ‘hard’ data sets and find patterns and meanings where previously none existed. On the softer side, improvements in text analytics and sentiment analysis enable us to harness the written word as

Apologies for tampering with the Bard but here is a short blog about something that has been annoying/pre-occupying me for a while.  Access to free Wifi networks.

As a frequent business traveller to Europe I have long been puzzled about their approach  to network access for laptops and phones versus ours.  Over there they are usually free in any hotel, over here in the UK most hotels will charge .  There has got to be something wrong with a five star Mayfair... more

So  Microsoft and Nokia have announced a new joint venture to shake-up the smart phone market.  These two firms were once undisputed leaders in their domains – but now both are paying the price for missing out on key changes in how we want to access and interact with information.

Should Apple and Google be worried?  Do we really believe that this venture will change two companies out of sync with the times so that they can compete with the two of the fastes... more

Open any newspaper at the moment and you will find articles on personal data and privacy and Armageddon.  Well, not quite, but you could be forgiven for believing that Big Brother is very definitely watching you and will punish you for that online purchase of Chas and Dave’s back catalogue.  He should, but believe me he will not.   There is a lot of confusion about data security and consumers are focussing too much on the wrong areas.  They are not controlling t... more

It is over 15 years since the concept of cascading KPIs and the balanced scorecard became a hot topic in business circles and still a lot of companies feel that they don’t do this well and need to improve their own measurement capability. 

It is our belief at TCG that the reason for this is that many businesses are spending too much time focussing on the hard mechanics of KPIs and have lost sight of some of the nuances that make good KPIs a great business tool.

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