http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen My Blog : Richard Tremellen en Thu, 23 May 2013 03:32:47 GMT http://blogs.law.harvard.edu/tech/rss 10080 Affino 5 RSS Generator Richard Tremellen http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/multi-channel-sales-attribution--handle-with-care <div style="display:block;"> <div id="ItemTeaser1" style="float:left;"> Multi-channel Sales Attribution – handle with care! </div> </div> Fri, 19 Oct 2012 12:20:00 +0000 http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/multi-channel-sales-attribution--handle-with-care http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/sonos--multichannel-marketing-for-todays-connected-world <div style="display:block;"> <div id="ItemTeaser2" style="float:left;"> Sonos – Multichannel marketing for todays connected world </div> </div> Thu, 17 May 2012 11:43:00 +0000 http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/sonos--multichannel-marketing-for-todays-connected-world http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/health--the-next-big-challenge-for-personalisation <div style="display:block;"> <div id="ItemTeaser3" style="float:left;"> Health – the next big challenge for personalisation? </div> </div> Wed, 28 Mar 2012 10:06:00 +0000 http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/health--the-next-big-challenge-for-personalisation http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/the-future-of-social-media-monitoring <div style="display:block;"> <div id="ItemTeaser4" style="float:left;"> The future of social media monitoring </div> </div> Tue, 31 Jan 2012 10:38:00 +0000 http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/the-future-of-social-media-monitoring http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/whose-line-is-it-anyway <div style="display:block;"> <div id="ItemTeaser5" style="float:left;"> Whose line is it anyway? </div> </div> Mon, 18 Apr 2011 20:18:00 +0000 http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/whose-line-is-it-anyway http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/analytics-convergence--a-brave-new-world <div style="display:block;"> <div id="ItemTeaser6" style="float:left;"> I was intrigued by a recent article on MyCustomer.com talking about &lsquo;analytics convergence&rsquo; (click here for article but be warned email sign-up required). &nbsp; The thrust of the article is that three areas of analytics: speech analysis, text analysis and clickstream / key-press analysis from web and IVR self-service platforms, will converge to increase the sophistication of contact centres, turning them into truly intelligent reactive and proactive multi-channel communicati </div> </div> Fri, 18 Feb 2011 12:40:00 +0000 http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/analytics-convergence--a-brave-new-world http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/customer-metrics-must-be-central-in-valuing-a-company <div style="display:block;"> <div id="ItemTeaser7" style="float:left;"> On the train on the way home from work I read about the latest chief executive of another large company announcing his departure after less than a year in the role.&nbsp; The statement around his departure indicated that he&rsquo;d &lsquo;achieved what he wanted to achieve&rsquo; in the role and the company was left stronger for the incoming chief executive. &nbsp; Now, this may be absolutely true, but how many of you are, like me, reading those words and thinking they&rsquo;re code for &lsquo </div> </div> Wed, 09 Feb 2011 18:20:00 +0000 http://www.theconroygroup.co.uk/blogs/my-blog--richard-tremellen/customer-metrics-must-be-central-in-valuing-a-company